different Guides for different users that speak different languages).Ĭomments: Pendo is exceptionally valuable for understanding the conveyance focuses inside the item enrollment and client travel when they to begin with gotten to be a client, being able to know what highlights they have utilized and when they associating with them. Improvements still need to be made for multi-language applications (e.g. you could not quickly clone a segment, resulting in potentially lots of repeat tasks just to create two similar segment of users: now this has been resolved!).
That said, in our experience setting things up takes some time (and the concept of "Feature" is not immediately clear to newcomers: it actually means "UI element"), and until recently there were some annoying productivity issues (e.g. They're constantly improving the platform, so we're confident that flaws will be corrected over time. That provides incredible insights.įirst of all let me say that the company has come a long way. what's the NPS for customers that never use feature ABC? What's the score for those that use feature ABC all the time?). I see that some customers did not yet try feature ABC, so I show them a Guide to trigger adoption), and see NPS scores for different segments of users (e.g. This allows you to show custom messages just to certain audiences (e.g. What's unique and really useful about Pendo is that it combines product analytics, in-app guides & Net Promoter Score tracking, all under one roof.
It's certainly not inexpensive, but it gives the Product and Product Marketing teams tools that are crucial to their work.
#Pendo for salesforce pricing pro#
For example, beyond using it for product analytics, we were able to stop using other applications for both in-app guides and NPS tracking, and we now use Pendo for that both in MailUp () and BEE Pro (). Comments: We now use it across several products in the MailUp Group ().
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